Comments on: Dealing with Cox

By: ladyjaye

ladyjaye — Thu, 22 Oct 2009 17:21:41 +0000

I hear ya. I’ve been on high-speed Internet with Bell for almost a decade now (since early 2001 IIRC), and I’ve always had a good connection. Only problem is that I used to have a residential phone line and got rid of it 2 years ago. For some reason, the people at Bell Sympatico didn’t notice until this summer when they basically disconnected my line without warning. When I called them, they told me they’d have to activate a dry line on my connection, which was fine with me. However, despite having my modem info, they didn’t notice that it wasn’t compatible with the updated dry line. It took several calls before they sent a technician, who brought a new modem and guess what? It finally worked! They could have solved this is no time had they noticed from the get-go that I needed a new modem for the dry line… At least my DSL connection is faster than it ever was (it more than tripled in speed after the change).

BTW, they’re also unbelievable when it comes to Macs: no one there is trained to troubleshoot setting the Internet connection on a Mac. It’s one of the least user-friendly elements of the computer if you’re not using an Airport bridge. It took me a while to remember how to do the setup (and my mom, who’s as geeky about computers as I am also took forever to do the setup). I couldn’t imagine how an average person who bought a Mac because they’re supposed to be easier would deal with this (they need help but would they get it?).

Anyways, at least I don’t have any bandwidth ceiling since I’ve had that account since 2005…

By: Zeno

Zeno — Thu, 22 Oct 2009 03:37:31 +0000

Hm. I’ve been having issues with my own connection flaking out over the last few days. I’m with Comcast, so I expect an equally frustrating runaround.

By: Karl

Karl — Thu, 22 Oct 2009 02:59:56 +0000

I used to have a pretty simple network. Once cable modem and one wireless router.

When I got my PS3, the router constantly kept setting the same IP address to the PS3 and my wife’s laptop. After months of fiddling with static IPs, and no fix ever remaining persistant I gave up and hooked up a second router.

This worked great until one of the routers slowly started to crap out in a way that was extremely difficult to diagnose. After a few months I gave up and got another router (was actually generously given to me by someone).

Now, the modem is slowly starting to die.

I’d really love to get one of them newfangled cable modem/wireless router hybrid things to get everything contained in one nice and neat package. That being said, I don’t want to call Cox to give them the MAC address even more.

By: Matt Bailey

Matt Bailey — Thu, 22 Oct 2009 01:06:57 +0000

I think my personal favorite is when you can tell the “tech support” person is reading a series of questions to you. /facepalm

I usually give up and call one of my friends. They seem to piss me off less.

By: felix

felix — Thu, 22 Oct 2009 00:51:02 +0000

I once filled out a help ticket to cox. I explained my e-mail was not working and to call me about the issue. I don’t recall why I did not just call them. My internet was working so I figured the error was on their end. About 3 days later, e-mail was working again. In my inbox? A mail from cox explaining that they were working on e-mail and it would be working soon. A lot of help that did since I couldn’t get into the e-mail to see anything!